YOUR PURCHASE, EXPLAINED
Delivery & refunds.
When your product is sent, how secure order access works, and how to request a refund.
01 / DIGITAL DELIVERY
Payment, access,
then dispatch.
Payment. CosmoPAY confirms payment.
Order access. We email your protected order link. Receiving it does not mean your product has been sent.
Product dispatch. Recorded separately from payment and access. Every product is digital; no physical item is shipped.
When to expect dispatch
- Normally
- Within 10 minutesafter confirmed payment.
- Unusual cases
- Up to 48 hoursfor product dispatch.
Preorders: follow the selected offer’s stated release date, rather than the usual dispatch timing.
Need a dispatch update?02 / ORDER ACCESS
One email link.
One browser.
After confirmed payment, the secure order link is sent to your checkout email. Check that inbox and its spam or junk folder. The link opens your purchase details and eight-digit claim code.
24 hours from link issuance
The link and browser access expire together. Your first visit binds access to that browser, with cookies enabled. Return in the same browser before expiry; reopening the link does not extend the deadline. Keep the link private.
The claim code is a purchase reference.
It appears on the protected order page, not in the email. It is not a license, game key or account credential.
03 / REFUND REQUESTS
7 days from
product dispatch.
Payment confirmation and the order email do not start this window.
A valid magic-link or access to the order page is not required to make a refund request.
Email from your checkout address
support@fullsend. games Include your order and reason
Send your FS-XXX-YY order number and explain why you are requesting a refund.
Review within 72 hours of receipt
A manager reviews the request and emails the outcome and any next steps. This is not a deadline for funds to arrive.
A request does not guarantee approval.
These rules do not limit rights that cannot be excluded under applicable law.
Help with
a purchase.
For a delivery problem, a product mismatch or an order-link issue, send from your checkout email and include your FS-XXX-YY order number so we can find the purchase.
support@