Help with your order.

After CosmoPAY confirms payment, check the inbox you used at checkout, including spam or junk folders. The email contains your secure order link. Open it to view the purchase and eight-digit claim code.

If you still cannot find it, contact support from your checkout address with your order number. The number alone does not open the protected order page.

The link and browser access expire 24 hours after the link is issued. The first browser that opens it is the only browser that can return, with cookies enabled. Reopening the link does not extend its expiry.

If the link has expired, you switched browsers or cleared your cookies, email support about your purchase. Use your checkout email and FS-XXX-YY order number. Keep your link private; you do not need to post it or your account credentials to ask for help.

Your claim code is a purchase reference, used together with your order number. It appears only on your secure order page.

It is not a PlayStation activation key and cannot unlock the order by itself.

No. Payment confirmation, the secure email link and product dispatch are separate events. The link opens your protected order page and claim code; it is not, by itself, proof that the product has been dispatched.

For a dispatch update or product mismatch, email support with your order number.

Email support@fullsend.games from your checkout address within 7 days after your product is sent. Include your FS-XXX-YY order number and the reason for the request. You do not need to open your order link.

Managers review your request within 72 hours of receipt. This is the review period, not a guarantee of approval or a deadline for funds to arrive.

No. Enter your email at checkout; there is no store account or password to create.

This is separate from the PlayStation account option on your product. Check its platform and access details before ordering. Prices are in USD, with crypto payment through CosmoPAY.