FULLSEND TERMS
Terms of sale.
Read these terms with the exact product offer and our delivery and refund policy before paying. Your mandatory consumer rights are not removed by these terms.
Seller and scope.
Declared operator and seller
Fullsend Games discloses Second Dream Games Limited (第二夢遊戲有限公司), Hong Kong BRN 77902346, as its operator and seller.
Registered office
Its registered office is ROOM 5, FTY B, 23/F, KIN GA INDUSTRIAL BUILDING, 9 SAN ON STREET, TUEN MUN, HONG KONG.
Evidence boundary
The operator relationship is a project declaration supported by private records, not an independently certified statement by the public company register.
Scope of your purchase
These terms govern purchases through fullsend.games. The product page defines the selected offer; the delivery and refund policy sets the service timing and request procedure. No store account or password is required. You must be able to enter into a binding purchase under the law that applies to you.
Account access, explained.
What is supplied
Games and memberships are supplied as PlayStation account access. They are not physical discs, PC or Xbox licences, activation keys or standalone subscription vouchers. Primary and Secondary are the store's offer terms, not a publisher endorsement.
Check before you order
Check the exact platform, edition or membership term, sharing requirements and available region or language information. Publisher services and account-sharing rules remain subject to their own terms. We do not promise publisher authorization, permanent offline access or immunity from platform restrictions. If a material detail is unclear, contact support before purchase.
Order and payment.
Acceptance and consent
Review your cart, provide an accurate email and actively accept these terms and the delivery and refund policy. We record the accepted legal version and a server timestamp with new orders. Analytics consent is separate and optional.
Invoice amount and fees
Prices and order totals are in USD. CosmoPAY presents the crypto amount, network, invoice expiry and any provider fee before payment.
Network and expiry
Follow the invoice instructions; do not send funds on an unsupported network or pay an expired invoice. A cart or invoice is not proof of verified payment, stock held indefinitely or completed delivery.
If confirmation is delayed
Do not make a second payment because a confirmation is delayed. If an invoice or payment status is uncertain, contact support with the order number and checkout email.
Payment is not dispatch.
Service timing
The delivery policy targets automatic delivery within 10 minutes, with a maximum of 48 hours from provider-confirmed payment. For preorders, the game is provided after release; a displayed release date is not an immediate-play promise.
Secure order access
The order email contains a secure link, not the product or an activation key. The link and browser access last 24 hours from link issue and bind to the first browser that opens it. The eight-digit claim code on the protected page is a purchase reference, not a licence or an authorization credential. Actual dispatch is tracked separately from payment and email access.
Refunds and purchase problems.
Request window and review
The standard request window is 7 days from actual product dispatch, not payment or issue of the email link. Send the request from your checkout email with the order number and reason. A manager reviews it within 72 hours of receipt; review is not automatic approval or a guarantee that funds arrive within 72 hours.
Your mandatory remedies
An expired order link does not stop you contacting support. These service rules do not exclude remedies for non-delivery, a material mismatch or other mandatory rights that apply to you. Do not infer an unconditional refund guarantee from company registration.
Your duties and limits.
Keep access private
Keep your order link and account information private. Do not use the store for unlawful activity, misuse another person's data or interfere with access controls. Tell support about a purchase problem so it can be reviewed.
Independent store
The store is independent of Sony Interactive Entertainment. Product names and publisher marks identify the offered products; they do not imply partnership or approval. Public information may change, especially prices, availability and release dates.
Rights that cannot be excluded
Nothing here excludes liability or a right that cannot lawfully be excluded, including applicable consumer remedies. Company and domain disclosures are not promises of legal compliance, uninterrupted platform access or a particular payment or delivery outcome.
Law, disputes and updates.
Governing law
Hong Kong law governs these terms, subject to mandatory consumer protections that apply where you live. There is no mandatory arbitration clause or exclusive court venue in these terms. You may exercise rights before a competent authority or court under applicable law.
Disputes and version updates
Contact the legal team first if you want us to review a dispute; this does not restrict statutory remedies. Material changes to the terms receive a new version. The version recorded when you order is not silently replaced for that order. This page is version v1, dated 6 October 2026.
Talk to the right team.
What to include
For a purchase, use your checkout email and order number. Do not send account passwords, private keys or your secure order link. For legal or privacy requests, explain the issue and the information you want us to review.